Customer Help
Our specialists are always here to assist.
Common purchase queries answered
Orders and Shipping
This depends on the size of your items and order. Larger items like steel barricades ship via truck and can take up to 2 or 3 weeks.
Smaller items like road cones typically take 1 to 2 weeks.
This doesn’t take into account any customizations you may have ordered.
Click on ‘My Account’ at the top of the page, or create an account here.
You can change your address in ‘My Account -> Addresses.’
If you have already ordered, please call us ass soon as possible before your order is shipped.
We will give you updates from time to time, but due to the way many of our products ship, details may be minimal.
However, please call us or send a message through our contact form and we can get you information you need.
Yes, but you can remove it from your account on our website at any time.
Yes, we do.
Most likely, yes. Call us at 888-270-3636 to find out.
This also depends on your products ordered and how many.
If you need to swap an item
Returns and Exchanges
Please call 888-270-3636 for specifics as this will depend on item and situation.
Please call 888-270-3636 immediately to have this situation corrected.
Also, you should inspect your products upon delivery and catch any errors BEFORE signing for your delivery. This helps make your situation easier on your end.
Do not sign for your order. We do not send damaged products, so this means the damage most likely happened during shipping.
Let your shipping carrier know upon receipt of the order. The shipper will likely contact us to let us know.
If you’ve already signed, call us at 888-270-3636.
We will help you with this process when you call.
Here are 3 ways:
- Call 888-270-3636
- Filling out our contact form
- Using our customer help section
On quoted orders, we will get in touch with you about your final pricing, so at that time, please let us know.
If this has already occurred, please call us ASAP before your order ships.
Possibly. If it was a quote, you can cancel once we contact you to finalize price and shipping. You cannot cancel once we finalize and ship the order. A return will be needed with good cause.
If this was a direct order from our website without a quote, you can call us at 888-270-3636 to try and cancel or change your order.
You can contact us and place yourself on a waitlist.
A built in waitlist is coming soon to your account options, so create an account now for new features coming soon.